You’ve heard all the buzzwords in the news and on social media, but you’re not sure what they mean or how they fit into your life. Consumer services? What do they have to do with me?
If you’re struggling to understand what all of these terms mean, you aren’t alone! Here, we’ll break down consumer services, explain why it’s such an exciting industry, and show you how to get started toward your new career in this booming field!
Consumer Services Leaders are Always Busy
Being a Consumer Services Leader is not for the faint of heart. You will always be busy, as you will be responsible for ensuring that your team provides excellent customer service at all times.
This means that you will need to be able to
handle stress well, and always be on the lookout for ways to improve your
team's performance. If you are considering a career in consumer services, here
are a few things you should keep in mind:
1.
You will always be busy.
2.
You need to be able to handle stress well.
3.
You need to be able to motivate and lead your team.
4.
You need to have excellent communication skills.
5.
You need to be able to problem-solve quickly and efficiently.
6.
You also need to be prepared to take initiative, and make decisions without
being told or given instructions.
7. Make sure you know exactly what your role entails before starting this career path - it can be challenging if you don't understand everything from the beginning!
What does it take to get an executive role?
In order to be successful in consumer services, you'll need excellent communication and customer service skills. You'll also need to be able to think on your feet and handle difficult situations with grace. Being organized and detail-oriented will also come in handy.
If you're interested in moving up into an executive role, you'll need at least five years of experience working in the field. In addition, you'll need to demonstrate strong leadership qualities and be able to show that you're able to handle a team. Once you've done all this, it's just a matter of waiting for the opportunity to present itself.
It might take some time before your hard work pays off but it will certainly be worth it! As long as you're willing to put in the work and keep striving for excellence, there's no telling how far you can go! Consumer services are truly one of the most rewarding fields out there.
There are so many opportunities available, whether you want to work behind the scenes or step into a management position. It takes plenty of drive and dedication to succeed but it's well worth the effort. So what are you waiting for? Apply today and get started on your new career in consumer services!
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The Industry is Growing Rapidly
According to the Bureau of Labor Statistics, the industry is expected to grow by 11 percent from 2016 to 2026. This is about as fast as the average for all occupations. The growth is being driven by an increase in demand for goods and services. The industry employs over 2 million people, with job opportunities ranging from entry-level positions to management roles.
Entry-level jobs can
include call centre agents, customer service representatives, account managers
and sales agents. Many companies offer internal training programs that can help
employees move up within the company or jumpstart their careers in another
field.
A degree isn't necessary: Individuals don't necessarily need a degree to get into this field; they just need some basic communication skills and experience with computers or customer service software like Salesforce.
Entry-level jobs often require candidates to have high school diplomas or GEDs but many times companies will hire individuals without degrees if they have plenty of experience working on computer systems such as Microsoft Word, Excel or Outlook.
Where are the Jobs, and How Can I Get One?
According to the Bureau of Labor Statistics, the job outlook for customer service representatives is projected to grow 5% from 2019 to 2029, adding about 431,000 new jobs. The median annual wage for customer service reps was $33,750 in May 2019. And the highest-paid 10% earned more than $54,040.
Customer service representative positions are available across industries, including retail stores; banks and other financial institutions; health care providers; manufacturers; transportation and warehousing companies; and others. You'll find plenty of opportunities in these fields--particularly if you're willing to take on roles that require shift work or live outside major metropolitan areas. Keep reading for tips on how to get your foot in the door!
1) Check out the qualifications for the type of position you want at places where you might be interested in working. If they don't list requirements, call them and ask what they would expect someone to have as far as education or experience.
2) Find out where your potential employer holds recruiting events and try going along (don't forget a resume).
3) Network with people who work there. Reach out to them through LinkedIn, Facebook, Twitter, and whatever other social media sites they're active on - just make sure they can see that it's not just an innocent connection request so it doesn't seem like spamming them with messages). Make sure their profile shows up in search results too!
Consumer Services Senior Executives Make Great Money
In 2017, the median salary for a Consumer Services Senior Executive was $104,780. That's nearly double the median salary for all workers in the United States! And it's not just the top executives who make good money in consumer services. The average salary for all workers in the industry was $47,860 in 2017, which is also higher than the average for all workers in the United States.
And as with many other industries, there are plenty of opportunities at both the lower and upper ends of the pay scale. For example, one may make $21,420 per year as an Office Worker and another may make over $200k as a Director or Vice President. If you want to make more than the average, then start your search for a position that requires more education.
Positions like Management Consultant require 3-5 years of college education and Financial Analyst require 2-4 years of a college education. Even if you have some experience working in customer service without formal training, earning more can still be possible by taking classes online (i.e., MIT OpenCourseWare) or attending night school while working full time.
Do You Have What it Takes to be a Successful Consumer Service Leader?
When it comes to working in consumer services, there are a few key traits that will help you succeed. First and foremost, you must be able to build rapport with customers and maintain positive relationships. You'll also need to be patient and efficient when handling customer inquiries, as well as have excellent problem-solving skills.
If you have these qualities and more, then a career in consumer services could be the right path for you! The next step is to look at your current education or experience level. Are you qualified enough to find work at a reputable company? The most important factor is whether or not you're qualified for the position and/or if you're willing to put in the time and effort necessary for success. You should also consider whether or not this is an industry that interests you on an intellectual level.
Do you enjoy learning about different products and how they can improve people's lives? Do you enjoy being in contact with others who have unique needs and wishes? Do you enjoy helping people solve their problems? Once you've answered all of these questions, then finding the right job should be easy!
Tips for Getting Your First Entry Level Position
If
you're looking for an entry-level position in consumer services, here are a few
tips to help you get started:
1.
Start by researching the different types of consumer service jobs that are
available.
2. Once
you've found a few positions that interest you, reach out to friends or family
who may have connections in the industry.
3.
Another great way to get your foot in the door is to reach out to companies
directly and inquire about open positions or internships.
4. Networking is also key - attend industry events or job fairs and make sure your resume is up-to-date and tailored to the type of position you're interested in. You'll be able to meet with representatives from different companies and ask them questions about their company culture, pay structure, work hours, etc. Be ready with a list of follow-up questions so you can keep the conversation going after they leave.
5. Don't stop applying just because one company doesn't
respond to your application; there could be another company on the other end
waiting for someone like you!